MAURY EQUIPMENT
Return Policy. Clear. Fair. Straightforward.
Buying heavy equipment is a major investment. We believe you should understand the return process clearly before making your purchase. Our team is here to help make sure you select equipment that fits your project and operational needs.
Clear Process
We explain return requirements and next steps before the process begins.
Buyer Support
Our team is available to help review your equipment and purchase details.
Fast Coordination
Contact us as soon as possible so we can review available options.
Our Commitment to a Fair Process
Maury Equipment works to provide clear information about every machine before purchase. Equipment specifications, condition details, inspection information, photographs, and available reports are intended to help buyers make informed decisions.
If you believe the equipment you received does not align with the information provided during the purchasing process, contact our team promptly so we can review the situation with you.
How the Process Works
If you need to discuss a possible return, follow these steps to help us review your request efficiently.
Contact Our Team
Reach out to Maury Equipment as soon as possible and provide your equipment and purchase information.
Review the Details
Our team reviews the machine, transaction information, inspection documentation, and the reason for the request.
Confirm Next Steps
If a return option is available, we will explain the applicable process, logistics, and responsibilities.
Before Requesting a Return
To help us evaluate a return request, please have the following information available when contacting our team.
- Purchase Information: Provide relevant details about the equipment and transaction.
- Current Equipment Condition: Explain the condition of the machine and any issues you are experiencing.
- Supporting Documentation: Share photographs or relevant information when requested by our team.
- Prompt Communication: Contact us quickly so the situation can be reviewed efficiently.
Return Transportation
Heavy equipment transportation requires specialized planning. Return shipping, hauling, loading, unloading, permits, and related logistics may involve additional costs and requirements.
Unless otherwise agreed in writing, transportation and logistics responsibilities associated with returning equipment are handled according to the applicable terms of the purchase agreement and the specific circumstances of the transaction.
Important
Transportation costs and responsibilities can vary depending on machine size, location, distance, and the circumstances of the return.
Talk With Our Team
The best way to avoid unnecessary complications is to speak with our team before making a purchase. We can help answer questions about equipment condition, inspections, transportation, and available documentation.
If you already purchased equipment and need assistance, contact us directly so we can review your specific situation.